FREQUENTLY ASKED QUESTIONS
Could I know which products will be featured in my upcoming box?
Can I receive a free crate to review on my blog & social media accounts (Youtube, Instagram, TikTok etc.)?
When does my box ship and how long will it take to arrive?
How much is shipping?
Edit: Due to the current worldwide COVID-19 situation, free shipping is no longer available. Please check the shipping rates for your countries at check out. For more information please visit this page.
We offer free worldwide shipping. Tracking and insurance can be added at checkout or upon request for an additional $3 fee per box. If you don't choose the tracking and insurance option, we won't be able to track your parcel and to let you know the exact status during delivery. Please be aware that if you don't choose the option at checkout it can be added later on upon request.
What countries do you ship to?
My box has been sent back to you. Will you resend it to me?
PAYMENT & BILLING
What payment methods are available?
When will I be charged?
Why my payment didn't go through?
How do I get a refund?
SUBSCRIPTION & CANCELLATIONS
Can I order one box only, without subscribing?
How do I cancel my subscription?
When I sign up for a 3, 6 or 12 months plan, is it all charged up front?
What happens if I forgot to cancel my subscription?
Are there any additional shipping fees such as International customs & taxes?
What's your pricing in my country's currency?