Shipping Scheduled and Special Operations due to COVID-19 situation
Exceptional times call for exceptional measures.
Through this difficult time, SoKawaii is committed to do its best in order to keep sending you good vibes and cute things from Japan. The COVID-19 pandemic has caused many countries to take measures such as stopping acceptance of inbound postal items due to considerable suspension and reduction of flights from/to Japan.
From April 2, Japan Post has temporarily suspended multiple shipping services, including the one we use to ship your SoKawaii. During this time, we’ll make some adjustments to keep sending your box and spread our love for kawaii.
Last update from June 23, 2020
Japan Post resumed parcel acceptance using the AirMail shipping method only for certain countries. The list below has been updated. Starting with the 2020 August box, all current and new subscriptions will be automatically shipped with AirMail including tracking and insurance option (except for the countries where the Express shipping method is still the only option available). See the lists below for reference.
List of countries where shipments via AirMail are available: Austria, Belgium, Bulgaria, Canada*, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Korea, Latvia, Lithuania, Luxembourg, Mexico, Netherland*, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Taiwan, United Kingdom*
For countries not listed above, subscriptions and shipments are still available with Express shipping method for additional shipping fee.
Global delivery times via AirMail Japan Post
Delivery times are currently much longer than usual due to the lack of air transportation. Boxes take around 4 weeks to leave Japan, and may take longer to be picked up in each country. We highly recommend choosing the tracking and insurance option. These deadlines may be extended depending on the country.*See country information below
Situation by country*
Packages are currently taking a long time to leave Japan. Canada Post assured us that the situation was getting better and better. The boxes for April, May and June are on their way. As of the July box, new subscriptions for Canada will only be done with the express method until the situation stabilizes. If you want to change your express delivery method, please contact us.
United Kingdom and The Netherlands
In these countries, we noticed particularly long delays from Japan (see the last Japan Post statement from July 3rd here). So far, almost no one has received their box from April and May. We are awaiting information from the postal services, but be assured that your boxes are on their way and that they will arrive despite the extended delays. We sincerely apologize for the exceptional wait during this difficult time. Our team is currently working off the clock to manage the situation. We sincerely apologize that you cannot fully enjoy an optimal experience and that delivery times are longer than usual. Thank you for your support during this difficult time.
Temporary Shipping Fee starting with the June box
The alternative shipping method is unfortunately more expensive than the regular methods and as a small business, we are unable to fully cover the increased shipping cost. After covering the increased shipping charge for April’s and May’s boxes, we currently have no other solution than to charge a shipping fee for upcoming boxes. This will allow us to ship even in countries previously impacted by a complete ban on mail items. This measure is temporary in order to keep shipping your SoKawaii as usual. The regular free shipping on all boxes will resume once Japan Post restrictions are lifted. Current subscribers will receive an email notification regarding the increased cost of their subscription. Automatic recurring charge will include this exceptional shipping fee each month until the situation clears out. New subscribers will be able to see the shipping fee during checkout.
In order to answer your questions, please read the FAQ below before reaching us. Our customer service is handling an exceptional volume of requests due to the situation so please be patient and avoid sending the same message on multiple channels. Thank you for your understanding.
Is the estimated delivery time impacted by the COVID-19?
What will happen to my box (March & April) that has already been shipped?
My box has been returned, what should I do?
I don't have a tracking number, how do I know if my box has been returned?
How long should I expect to wait for my box to be shipped back to me?
Is there a risk my box is carrying COVID-19?
We will keep the information on this page updated.
Thank you for your understanding and support during this hard time. Stay safe!
The SoKawaii Team