Shipping Scheduled and Special Operations due to COVID-19 situation
Exceptional times call for exceptional measures.
Through this difficult time, SoKawaii is committed to do its best in order to keep sending you good vibes and cute things from Japan. The COVID-19 pandemic has caused many countries to take measures such as stopping acceptance of inbound postal items due to considerable suspension and reduction of flights from/to Japan.
From April 2, Japan Post has temporarily suspended multiple shipping services, including the one we use to ship your SoKawaii. During this time, we’ll make some adjustments to keep sending your box and spread our love for kawaii.
Update from June 23, 2020
Japan Post resumed parcel acceptance using the AirMail shipping method only for certain countries. The list below has been updated. Starting with the 2020 August box, all current and new subscriptions will be automatically shipped with AirMail including tracking and insurance option (except for the countries where the Express shipping method is still the only option available). See the lists below for reference.
List of countries where shipments via AirMail are available: Austria, Belgium, Bulgaria, Canada*, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Korea, Latvia, Lithuania, Luxembourg, Mexico, Netherland*, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Taiwan, United Kingdom*
For countries not listed above, subscriptions and shipments are still available with Express shipping method for additional shipping fee.
Situation by country*
Since shipping with tracking has been suspended to Canada, your box will be shipped by Airmail standard shipping with no tracking for free. Please note that the $3 shipping fee will be refunded once your box has been dispatched. You won't be able to track your box until it arrives at its destination. However, we already used this shipping method before and it's not an issue. Also, you will still receive the shipping notification when it's dispatched from our warehouse.
In order to answer your questions, please read the FAQ below before reaching us. Our customer service is handling an exceptional volume of requests due to the situation so please be patient and avoid sending the same message on multiple channels. Thank you for your understanding.
Is the estimated delivery time impacted by the COVID-19?
My box has been returned, what should I do?
I don't have a tracking number, how do I know if my box has been returned?
How long should I expect to wait for my box to be shipped back to me?
Is there a risk my box is carrying COVID-19?
We will keep the information on this page updated.
Thank you for your understanding and support during this hard time. Stay safe!
The SoKawaii Team