Shipping Scheduled and Special Operations due to COVID-19 situation


Exceptional times call for exceptional measures. 


Through this difficult time, SoKawaii is committed to do its best in order to keep sending you good vibes and cute things from Japan. The COVID-19 pandemic has caused many countries to take measures such as stopping acceptance of inbound postal items due to considerable suspension and reduction of flights from/to Japan. 


From April 2, Japan Post has temporarily suspended multiple shipping services, including the one we use to ship your SoKawaii. During this time, we’ll make some adjustments to keep sending your box and spread our love for kawaii. 

Update from November 16, 2021

We are sorry to inform you that due to the current COVID-19 situation, all shipments to Italy are now suspended until further notice. Please see the official statement here for reference. We will keep you updated as soon as the restrictions are lifted. In the meantime, your subscription is still active and all boxes will be held and dispatched as soon as the service resumes. 

Update from May 26, 2021

Japan Post will resume EMS service (Japan Post Express Mail Service) to the United States effective June 1st. Starting with the June box, we will ship your boxes to the USA using DHL Express shipping method and/or EMS depending on the situation. Please be assured that the current shipping fee ($11,99/box) will remain the same weither we use one method or the other. Please feel free to read the official Japan Post statement here.

Update from June 23, 2020


Japan Post resumed parcel acceptance using the AirMail shipping method only for certain countries. The list below has been updated. Starting with the 2020 August box, all current and new subscriptions will be automatically shipped with AirMail including tracking and insurance option (except for the countries where the Express shipping method is still the only option available). See the lists below for reference.


Overall situation

List of countries where shipments via AirMail are available: Austria, Belgium, Bulgaria, Canada*, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Korea, Latvia, Lithuania, Luxembourg, Mexico, Netherland*, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Taiwan, United Kingdom* 


Other countries 

For countries not listed above, subscriptions and shipments are still available with Express shipping method for additional shipping fee. 


Situation by country*

Canada 

Since shipping with tracking has been suspended to Canada, your box will be shipped by Airmail standard shipping with no tracking for free. Please note that the $3 shipping fee will be refunded once your box has been dispatched. You won't be able to track your box until it arrives at its destination. However, we already used this shipping method before and it's not an issue. Also, you will still receive the shipping notification when it's dispatched from our warehouse.


In order to answer your questions, please read the FAQ below before reaching us. Our customer service is handling an exceptional volume of requests due to the situation so please be patient and avoid sending the same message on multiple channels. Thank you for your understanding.

Are the orders still being shipped?
Yes, orders are still processed as usual. We strongly advise that you provide a home address rather than a business address.

Please see the statement below for more information about delivery delays depending on your country.
Is my country on the list of restricted countries?
Please read the last update in the statement above to see if your country is on the list of the affected countries. 

Is the estimated delivery time impacted by the COVID-19?

Yes. Due to the global reduction of flights and some post office restrictions, considerable delivery delays are expected for outbound mail items to other countries/territories.Please note that estimated delivery time using Express method is around 3 to 4 days once your box is being processed and shipped.

My box has been returned, what should I do?

No action is required on your side. Our team will handle the redelivery and you will be advised as soon as your box has been processed and is ready to be shipped again.

I don't have a tracking number, how do I know if my box has been returned? 

If your box has been returned to us, you will be informed by email as soon as we process and resend your box.
Our customer service is handling an exceptional volume of requests due to the situation. Please, don't reach out to ask where your box is, since unfortunately we can't track your box either if it was shipped without a tracking number. If your box hasn't been returned by Japan Post, it's on its way but may take a few more days to get to you. Thank you for your patience.

How long should I expect to wait for my box to be shipped back to me?

Returned April boxes are currently being processed and will be re-shipped by Express method around May 11. Estimated delivery times will be around 3 to 4 days after shipping. May boxes are scheduled to be shipped around May 16.

Is there a risk my box is carrying COVID-19?

We understand your concern regarding this matter. 

We also kindly invite you to read this Q&A on the COVID-19 from the World Health Organization regarding the safety of your international parcels. As mentioned, "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low." 

Please be assured that the safety of our employees and customers remains our first priority and therefore we are doing everything we can to manage and respond with effective measures in order to help prevent the spread of infections. We also strongly encourage you to follow responsible health procedures to protect yourself and the people you come into contact with.


We will keep the information on this page updated.

Thank you for your understanding and support during this hard time. Stay safe! 


The SoKawaii Team


Any further assistance? Feel free to contact our support, we will reply within 48-72 hours!