Shipping Scheduled and Special Operations due to COVID-19 situation


Exceptional times call for exceptional measures. 


Through this difficult time, SoKawaii is committed to do its best in order to keep sending you good vibes and cute things from Japan. The COVID-19 pandemic has caused many countries to take measures such as stopping acceptance of inbound postal items due to considerable suspension and reduction of flights from/to Japan. 


From April 2, Japan Post has temporarily suspended multiple shipping services, including the one we use to ship your SoKawaii. During this time, we’ll make some adjustments to keep sending your box and spread our love for kawaii. 

Last update from June 23, 2020


Japan Post resumed parcel acceptance using the AirMail shipping method only for certain countries. The list below has been updated. Starting with the 2020 August box, all current and new subscriptions will be automatically shipped with AirMail including tracking and insurance option (except for the countries where the Express shipping method is still the only option available). See the lists below for reference.


Overall situation

List of countries where shipments via AirMail are available: Austria, Belgium, Bulgaria, Canada*, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Korea, Latvia, Lithuania, Luxembourg, Mexico, Netherland*, Norway, Philippines, Poland, Portugal, Singapore, Slovenia, Spain, Sweden, Taiwan, United Kingdom* 


Other countries 

For countries not listed above, subscriptions and shipments are still available with Express shipping method for additional shipping fee. 


Global delivery times via AirMail Japan Post

Delivery times are currently much longer than usual due to the lack of air transportation. Boxes take around 4 weeks to leave Japan, and may take longer to be picked up in each country. We highly recommend choosing the tracking and insurance option. These deadlines may be extended depending on the country.*See country information below


Situation by country*

Canada 

Packages are currently taking a long time to leave Japan. Canada Post assured us that the situation was getting better and better. The boxes for April, May and June are on their way. As of the July box, new subscriptions for Canada will only be done with the express method until the situation stabilizes. If you want to change your express delivery method, please contact us. 


United Kingdom and The Netherlands 

In these countries, we noticed particularly long delays from Japan (see the last Japan Post statement from July 3rd here). So far, almost no one has received their box from April and May. We are awaiting information from the postal services, but be assured that your boxes are on their way and that they will arrive despite the extended delays. We sincerely apologize for the exceptional wait during this difficult time. Our team is currently working off the clock to manage the situation. We sincerely apologize that you cannot fully enjoy an optimal experience and that delivery times are longer than usual. Thank you for your support during this difficult time.

Temporary Shipping Fee starting with the June box 


The alternative shipping method is unfortunately more expensive than the regular methods and as a small business, we are unable to fully cover the increased shipping cost. After covering the increased shipping charge for April’s and May’s boxes, we currently have no other solution than to charge a shipping fee for upcoming boxes. This will allow us to ship even in countries previously impacted by a complete ban on mail items. This measure is temporary in order to keep shipping your SoKawaii as usual. The regular free shipping on all boxes will resume once Japan Post restrictions are lifted. Current subscribers will receive an email notification regarding the increased cost of their subscription. Automatic recurring charge will include this exceptional shipping fee each month until the situation clears out. New subscribers will be able to see the shipping fee during checkout. 


In order to answer your questions, please read the FAQ below before reaching us. Our customer service is handling an exceptional volume of requests due to the situation so please be patient and avoid sending the same message on multiple channels. Thank you for your understanding.

Are the orders still being shipped?
Yes, orders are still processed as usual. We strongly advise that you provide a home address rather than a business address.

Please see the statement below for more information about delivery delays depending on your country.
Is my country on the list of restricted countries?
Please read the update from June 23 in the statement above to see if your country is on the list of the affected countries. 

Is the estimated delivery time impacted by the COVID-19?

Yes. Due to the global reduction of flights and some post office restrictions, considerable delivery delays are expected for outbound mail items to other countries/territories.Please note that estimated delivery time using Express method is around 3 to 4 days once your box is being processed and shipped.

What will happen to my box (March & April) that has already been shipped?

Due to the significant reduction of flights, boxes sent earlier in March and April were returned to us. If your country is not concerned by the shipments restrictions, we will resend your box by Express method as soon as possible and without additional fee. Returns are processed as waves, therefore you will be notified as soon as your box is re-shipped. You will also receive a new tracking number.

My box has been returned, what should I do?

No action is required on your side. Our team will handle the redelivery and you will be advised as soon as your box has been processed and is ready to be shipped again.

I don't have a tracking number, how do I know if my box has been returned? 

If your box has been returned to us, you will be informed by email as soon as we process and resend your box.
Our customer service is handling an exceptional volume of requests due to the situation. Please, don't reach out to ask where your box is, since unfortunately we can't track your box either if it was shipped without a tracking number. If your box hasn't been returned by Japan Post, it's on its way but may take a few more days to get to you. Thank you for your patience.

How long should I expect to wait for my box to be shipped back to me?

Returned April boxes are currently being processed and will be re-shipped by Express method around May 11. Estimated delivery times will be around 3 to 4 days after shipping. May boxes are scheduled to be shipped around May 16.

Is there a risk my box is carrying COVID-19?

We understand your concern regarding this matter. 

We also kindly invite you to read this Q&A on the COVID-19 from the World Health Organization regarding the safety of your international parcels. As mentioned, "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low." 

Please be assured that the safety of our employees and customers remains our first priority and therefore we are doing everything we can to manage and respond with effective measures in order to help prevent the spread of infections. We also strongly encourage you to follow responsible health procedures to protect yourself and the people you come into contact with.


We will keep the information on this page updated.

Thank you for your understanding and support during this hard time. Stay safe! 


The SoKawaii Team


Any further assistance? Feel free to contact our support, we will reply within 48-72 hours!