Shipping Scheduled and Special Operations due to COVID-19 situation
Exceptional times call for exceptional measures.
Through this difficult time, SoKawaii is committed to do its best in order to keep sending you good vibes and cute things from Japan. The COVID-19 pandemic has caused many countries to take measures such as stopping acceptance of inbound postal items due to considerable suspension and reduction of flights from/to Japan.
From April 2, Japan Post has temporarily suspended multiple shipping services, including the one we use to ship your SoKawaii. During this time, we’ll make some adjustments to keep sending your box and spread our love for kawaii.
Update from April 17: We've been informed that some boxes shipped earlier in March and April were being returned to our warehouse. No worries though, we are committed to resend your boxes in a timely manner and for no added shipping fee.
Update from April 30: In addition to the countries already concerned by the restrictions (see the list here), acceptance of various mail items destined to the United States have also been temporarily suspended from April 24 (see Japan Post statement here). It means we are unable to ship your boxes by the usual shipping methods SAL or Airmail. Therefore, we will use a temporary Express shipping service. This method is quite expensive but we are committed to cover the entirety of the new shipping cost for all April and May boxes.
Returned April boxes are currently being processed and will be re-shipped by Express method around May 11. Estimated delivery times will be around 3 to 4 days after shipping. Some boxes will be re-shipped by Airmail for countries where the service is still available. Please note that it could take up to 6 to 8 weeks to be dispatched from Japan due to the limited number of outbound flights.
May boxes will be shipped with Express method for all countries where the Airmail method is not available. This solution is not the easiest for a small business like ours, but we don't want our subscribers to wait longer for their boxes, we want you to enjoy them as soon as possible without any additional shipping fee. We sincerely appreciate your support and loyalty, now more than ever.
Temporary Shipping Fee starting with June box
The alternative shipping method is unfortunately more expensive than the regular methods and as a small business, we are unable to fully cover the increased shipping cost. After covering the increased shipping charge for April’s and May’s boxes, we currently have no other solution than to charge a shipping fee for upcoming boxes. This will allow us to ship even in countries previously impacted by a complete ban on mail items. This measure is temporary in order to keep shipping your SoKawaii as usual. The regular free shipping on all boxes will resume once Japan Post restrictions are lifted.Current subscribers will receive an email notification regarding the increased cost of their subscription. Automatic recurring charge will include this exceptional shipping fee each month until the situation clears out. New subscribers will be able to see the shipping fee during checkout.
In order to answer your questions, please read the FAQ below before reaching us. Our customer service is handling an exceptional volume of requests due to the situation so please be patient and avoid sending the same message on multiple channels. Thank you for your understanding.
Is the estimated delivery time impacted by the COVID-19?
What will happen to my box (March & April) that has already been shipped?
My box has been returned, what should I do?
I don't have a tracking number, how do I know if my box has been returned?
How long should I expect to wait for my box to be shipped back to me?
Is there a risk my box is carrying COVID-19?
We will keep the information on this page updated.
Thank you for your understanding and support during this hard time. Stay safe!
The SoKawaii Team