Shipping Scheduled and Special Operations due to COVID-19 situation


Exceptional times call for exceptional measures. 


Through this difficult time, SoKawaii is committed to do its best in order to keep sending you good vibes and cute things from Japan. The COVID-19 pandemic has caused many countries to take measures such as stopping acceptance of inbound postal items due to considerable suspension and reduction of flights from/to Japan. 


From April 2, Japan Post has temporarily suspended multiple shipping services, including the one we use to ship your SoKawaii. During this time, we’ll make some adjustments to keep sending your box and spread our love for kawaii. 


Update from April 17: We've been informed that some boxes shipped earlier in March and April were being returned to our warehouse. No worries though, we are committed to resend your boxes in a timely manner and for no added shipping fee.


Update from April 30:  In addition to the countries already concerned by the restrictions (see the list here), acceptance of various mail items destined to the United States have also been temporarily suspended from April 24 (see Japan Post statement here). It means we are unable to ship your boxes by the usual shipping methods SAL or Airmail. Therefore, we will use a temporary Express shipping service. This method is quite expensive but we are committed to cover the entirety of the new shipping cost for all April and May boxes.  


Returned April boxes are currently being processed and will be re-shipped by Express method around May 11. Estimated delivery times will be around 3 to 4 days after shipping. Some boxes will be re-shipped by Airmail for countries where the service is still available. Please note that it could take up to 6 to 8 weeks to be dispatched from Japan due to the limited number of outbound flights.


May boxes will be shipped with Express method for all countries where the Airmail method is not available. This solution is not the easiest for a small business like ours, but we don't want our subscribers to wait longer for their boxes, we want you to enjoy them as soon as possible without any additional shipping fee. We sincerely appreciate your support and loyalty, now more than ever. 


Temporary Shipping Fee starting with June box 


The alternative shipping method is unfortunately more expensive than the regular methods and as a small business, we are unable to fully cover the increased shipping cost. After covering the increased shipping charge for April’s and May’s boxes, we currently have no other solution than to charge a shipping fee for upcoming boxes. This will allow us to ship even in countries previously impacted by a complete ban on mail items. This measure is temporary in order to keep shipping your SoKawaii as usual. The regular free shipping on all boxes will resume once Japan Post restrictions are lifted.Current subscribers will receive an email notification regarding the increased cost of their subscription. Automatic recurring charge will include this exceptional shipping fee each month until the situation clears out. New subscribers will be able to see the shipping fee during checkout. 


In order to answer your questions, please read the FAQ below before reaching us. Our customer service is handling an exceptional volume of requests due to the situation so please be patient and avoid sending the same message on multiple channels. Thank you for your understanding.

Are the orders still being shipped?
Yes, orders are still processed as usual. We strongly advise that you provide a home address rather than a business address.

Exceptionally, all May boxes will be processed and shipped by Express method instead of economic method without any additional shipping charges. Therefore, this change requires some adaptation on our side, so please be aware that boxes will be shipped around May 16th instead of May 3rd.

After covering the increased shipping charge for April’s and May’s boxes, we currently have no other solution than to charge a shipping fee for upcoming boxes starting with the June box. This will allow us to ship even in countries previously impacted by a complete ban on mail items. This measure is temporary in order to keep shipping your SoKawaii as usual. The regular free shipping on all boxes will resume once Japan Post restrictions are lifted. 
Is my country on the list of restricted countries?
Please check here to see if your country is on the list of the affected countries. 
For orders affected by these measures, your box will be held in our warehouse until restrictions are lifted and shipping resumes.
For orders affected by these measures, your box will be held in our warehouse until restrictions are lifted and shipping resumes.

Is the estimated delivery time impacted by the COVID-19?

Yes. Due to the global reduction of flights and some post office restrictions, considerable delivery delays are expected for outbound mail items to other countries/territories.Please note that estimated delivery time using Express method is around 3 to 4 days once your box is being processed and shipped.

What will happen to my box (March & April) that has already been shipped?

Due to the significant reduction of flights, boxes sent earlier in March and April were returned to us. If your country is not concerned by the shipments restrictions, we will resend your box by Express method as soon as possible and without additional fee. Returns are processed as waves, therefore you will be notified as soon as your box is re-shipped. You will also receive a new tracking number.

My box has been returned, what should I do?

No action is required on your side. Our team will handle the redelivery and you will be advised as soon as your box has been processed and is ready to be shipped again.

I don't have a tracking number, how do I know if my box has been returned? 

If your box has been returned to us, you will be informed by email as soon as we process and resend your box.
Our customer service is handling an exceptional volume of requests due to the situation. Please, don't reach out to ask where your box is, since unfortunately we can't track your box either if it was shipped without a tracking number. If your box hasn't been returned by Japan Post, it's on its way but may take a few more days to get to you. Thank you for your patience.

How long should I expect to wait for my box to be shipped back to me?

Returned April boxes are currently being processed and will be re-shipped by Express method around May 11. Estimated delivery times will be around 3 to 4 days after shipping. May boxes are scheduled to be shipped around May 16.

Is there a risk my box is carrying COVID-19?

We understand your concern regarding this matter. 

We also kindly invite you to read this Q&A on the COVID-19 from the World Health Organization regarding the safety of your international parcels. As mentioned, "The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low." 

Please be assured that the safety of our employees and customers remains our first priority and therefore we are doing everything we can to manage and respond with effective measures in order to help prevent the spread of infections. We also strongly encourage you to follow responsible health procedures to protect yourself and the people you come into contact with.


We will keep the information on this page updated.

Thank you for your understanding and support during this hard time. Stay safe! 


The SoKawaii Team


Any further assistance? Feel free to contact our support, we will reply within 48-72 hours!